Buyer Protection

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MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in Nigeria. Terms & Conditions

See our return / refund processes here

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Free Return

With ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:

Easy

You could return items locally and easily: Print the return label sent to your email after return request form has been initiated. (See how to initiate return request), Go to the designated logistics company slated on the slip to complete the return.

Fast

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.


Return Shipment Fee

It is free for you to return the parcel to the designated local return address.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
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